Purchasing multiple tickets

[abtcollective]

Hi everyone, 

I hope you can help. I want to use square appointments, but I cannot figure out if I offer classes if customers can purchase more than one ticket at a time. Based on what I see if looks if someone wants to purchase multiple tickets for my candle class, they have to go through the check out process multiple times. Please help or advice! Thank You

[Summer2024 · Accepted solution]

Hi, @abtcollective ! Welcome to the Square Community! 

With Square Appointments, it is built more for individual booking versus multiple bookings at once. 

Instead of using Square Appointments, let's talk about setting up your candle classes in Square's Online Store. It's actually better for what you're trying to do!

Let me break down how this would work:

1. First, you would set up your candle class as a product in a store. Just like if someone was buying multiple candles, they can buy multiple class spots in one go 
2. You can add all the important details like:
   
   • The class description
   • How many spots are available (inventory tracking)
   • Pricing
   • Date and time details
3. Then your customers can:
   • Select how many spots they want
   • Pay all at once
   • Get a single confirmation
   • No more multiple checkouts 

To do this: 

1. Log into your Square Dashboard
2. Go to Items in your sidebar
3. Click Create Item
4. For your item:
   • Name it something like "Candle Making Workshop"
   • Set your price per person
   • Make sure to enable inventory tracking to manage available spots

Step 2: Add Important Details

In the item description, you'll want to include any important details 

Step 3: Set Up Online Store

1. In your Square Dashboard, go to Online > Website 
2. If you haven't already, choose a template for your site
3. Create a new page specifically for classes/workshops
4. Add your candle class item to this page

Step 4: Inventory Management

1. Go back to your item settings
2. Set "Inventory" to match your class size limit
3. Enable "Track Stock" to automatically update available spots
4. You can set a "Low Stock Alert" to notify you when spots are filling up

Step 5: Collection of Student Information

This is important! You'll want to know who's coming. Here's how to set this up:

1. Go to your item settings
2. Enable "Modifier Sets" (these work like add-on questions)
3. Create modifiers to collect:
   • Participant names
   • Phone numbers
   • Emergency contacts
   • Any allergies or concerns

Step 6: Testing Your Setup

Before going live:

1. Put your store in test mode
2. Try making a purchase yourself
3. Check that:
   • Multiple spots can be purchased
   • All student information is collected
   • Confirmation emails work
   • Inventory counts update correctly

Let me know if you have any questions. I hope this helps!

[sim-square]

If modifiers are going away in November 2025, how would one collect the information previously captured via modifiers?