Problem with Appointments connecting to Client's Google Calendars?

[NHConsult]

I'm wondering if a setting changed or some problem was happening between Square and Google calendars. Twice this week I've had clients say that somehow the appointment we made (both were made a few weeks ago) wasn't on their calendars, which caused them to get double booked. Then we were forced to do last-minute cancellation and reschedules.

Has anyone out there encountered this problem and if so what helps fix it? Thanks!

[Sammie_C]

Hi @NHConsult, I appreciate you reaching out on this!

I checked in with our Appointments team and they said that nothing has changed on our end, and we have not had any reports of this happening with other Sellers.

Have you noticed this issue is just impacting Google Calendars or any other calendar types? Are you seeing anything notated differently on Appointments for these affected clients? Do you have an example appointment you could send over that was affected? (Feel free to send that over a direct message if you prefer, as well!)

Once I have those details, I can definitely have our Engineer team look into this further for you.

[NHConsult]

Hey, Sammie, I know the problem was with Google calendars in the case of my appointment at 4 p.m. (originally scheduled for 1:30 p.m.) on Nov. 13 with Jenn R. Can you find it from that or is there something else to share with you?

[Sammie_C]

Apologies on the delay on this! I had reached out to our Account Services team if they had any insight and have been waiting on a response.

Just wanted to check-in first. Were you still needing assistance with this? If so, I can reach out again to that team in the meantime.

[NHConsult · Accepted solution]

No. I have it. I think it was just operator error. Two people in one week had forgotten to add the appointment to their calendar.

[Sammie_C]

I understand. No worries! If you notice this ends up being an issue beyond an operator error, please let me know and I can take another look for you.