No show protection never works

[claz]

Hello, 

Im wondering if anyone has been experienceing a similar issue. I had a lot of no shows last month, but was only able to successful collect my "no show fee" from 2 of them. Im confused why my no show protection is not fully working. It says every time that the card they booked with was declined, but I've never had this happen so many times in one month. I'm concerned that the booking app is not actually protecting me from these no shows. 

I might just have to use the "pay in full" option when booking....

[GreatVibes]

Hi Claz! before coming on to square this was a big problem for us, we then realized that clients would use burner cards or empty the accounts when they knew they were going to no-show. Once coming on to square we knew that the no-show protection was not a route we wanted to go and decided prepayment in full was the only way to go. We now have 1 maybe 2 no-shows a month. prepayment booking is the way to go when you have great service and have a great business ethic. no-shows do not receive refunds btw. It can be a little intimidating at first but if you know you have a great product don't sell yourself short. You must account for your time, after all it is the most valuable asset we have. I hope this helps you out. 

[Stacelyn24]

Welcome to the Square Community.  Here you find like minded individuals where you can bounce ideas off of as well get help with square related issues.  It's not Square...its the client.  They have done us like this before.  Using gift cards to reserve their spots or not having enough funds to cover the late cancellation or no show fee on their personal debit/credit cards.  Try using the pre-pay option.  Definitely will cut down on the clients who are going to not be considerate of your time and business.