How to use split payment Gift card& debit/credit when making appointments online

[lirta]

The business purchased ten gift cards worth $25 each for their employees. I explained that the employees could use these gift cards to book appointments online and pay any remaining balance with a credit/debit card. However, I’ve discovered this isn’t possible, as clients see the message: "To use a gift card online, it must cover the total due today.".

While I understand payments can be processed in the salon via POS, I require 100% prepayment for bookings. This has created issues, as clients cannot make appointments and frequently contact me for help. I’m actively trying to resolve this.

How can I enable split payments for online appointments, allowing clients to use both a gift card and a debit/credit card to cover the total cost?

[TheRealChipA · Accepted solution]

Hey there @lirta.  This is a known issue with online appointments booking right now.  I was working with another seller about a week ago who is having the same problem.  Unfortunately, there is no known timeline for resolution since I’m pretty sure the issue is still being investigated.  At this point, the only workaround is for customers who want to split their payments like this to call you to complete their booking/payment.