How to hold card payment for no-show Appointments?

[Dstevens]

The title of this thread has been edited by a Square Moderator from the original: "How to put card on hold"

I need to know how to put a card on hold for no-shows and for making appointments for the first time

[_Violet · Accepted solution]

Hi @Dstevens - I see this is your first post in the Square Community so I'd like to officially welcome you! 🎉👏

I pulled this information on Square Appointments Prepayment Policy from this Support Article:

You can select from three payment options for booking online:

• No requirement to book: The default booking option. Clients won’t see your cancellation policy during booking or in their appointment notifications.
  
  

• Require full prepayment: This policy requires clients to prepay for fixed price services to book. Clients can’t cancel prepaid appointments on their own, you will be responsible for enforcement and refunds where necessary.
  
  

• Hold card in case of no-show: Clients are required to add a payment card to complete their booking, which can be charged if your client violates your cancellation policy. If you want to save your client’s card on file for future payments, they can select Save Card when booking the appointment.

You can set this up in your Square Dashboard by going to Appointments (or Payments > Appointments) > Settings > Payments & cancellations.

I hope this information is helpful but please do let me know if you have any additional questions 🙂

[BearHairByChuck]

Can you please fix the cards on file!  (KNOWN ISSUE) thats been going on for several years!

What is the point of paying for plus, if the cards on file don't work??  Every time I have a no show, I try and charge and get an error. I have the client confirm there card, and it still doesn't work. Or most of the time the card on file has expired, and you charge. So what is the point? Square is a credit card Processing company, how do you not use software that can detect expired cards? All the other company's like booksy, vigaro etc... authorize $1. to make sure the card works when the client books. 

And please don't tell me I can switch to Pre Deposit. Fix the card on file, don't change it to something else that MOST people don't want. (I know some places what to charge in advance). But most places to not, we just want a guarantee that we can charge if they don't show.

If you are going to raise your prices, please make sure the services that we are already paying for actually work!  I have loved using square from the very beginning, But honestly have started to think it might be time to look else where. 😞 Also this whole community thing, where i can't actually talk to a person at square is horrible. NO ONE will probably even read this message from square. I wish customer service was actually reachable. And actually the last time I did get someone to respond, he had no idea what was happening and just said the client should talk to his bank. (not helpful at all.).

Getting very frustrated.