Solved: $ Discounts not showing up, just %

Bronze_Palms · ‎09-25-2024

Hi! I just set up a discount on my desktop for Square Appointments for $10 off. It is not showing up like the discounts posed as percents % do. Does anyone have a trick to this or is this a dev issue?

UV-Free Tanning Salon Owner, Northern California (Campbell)
Square Champion - Expert
instagram.com/bronzepalms

TheRealChipA · ‎09-25-2024

Hey there @Bronze_Palms. So, right or wrong, dollar-based discounts do not show up at the item level. Only percentage-based discounts show up at the item level. All dollar-based discounts can only be accessed at the transaction level.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA · ‎09-25-2024

Hey there @Bronze_Palms. So, right or wrong, dollar-based discounts do not show up at the item level. Only percentage-based discounts show up at the item level. All dollar-based discounts can only be accessed at the transaction level.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

docdutton · ‎01-04-2025

Hi Chip,

So, how do you access the dollar-based discounts at the transaction level?

TheRealChipA · ‎01-07-2025

Hi there @docdutton. Sorry for the delay in replying. We got hit with 12” of white powdery stuff and I’ve been distracted with the headaches that come with that! Anyway…The answer depends on the POS app you are using.

In Square for Restaurants, go to Actions > Discounts.

In the regular Square POS, go to your Library > Discounts.

In Square for Retail, you’ll need to first put a discounts button on your grid. Then click on it.

In all cases, at this transaction level ALL discounts (% and $) will be available to select.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!