Business owner premium pricing

[CurlyDoodle]

Okay business owners, I need your help! After three years in business, we are blessedly busy and I have three staff groomers. They are trained by me and do things exactly the same way, but I am having a hard time weaning some clients off of me personally. I physically can't do that many grooms without hurting myself, and I need to focus more energy on running the business. Do any of you charge a premium for requesting the owner to provide the service? If so, is it a set amount or a percentage? Thanks 🐾

[ehflower]

Yep!!!  Set amount for  each certain particular service, with a cost increase every year.  However, it may not dissuade your client because that is why they initially went to you because of your skill.  (so the extra money will be nice)

See if there are any tasks that you can assign throughout your other groomers to take a bit off of your plate.  For instance, If inputting daily financials into a software system you might even be able to hire someone to come in weekly.  Or maybe passing off some social media engagement to someone.  Heck if they still won't "wean" you might have to hire for certain task and of course that would be reflected in the costs of your services (to offset)  You earned it and good luck, you got this!

[CurlyDoodle]

Thanks! It was easy when I had a dozen clients, but now we have nearly 700 over two locations! I am setting up new clients with my other groomers right away so they can bond to them. There are only a few I always do myself like cats and dogs who bite, as I don't want to put my staff at risk. 

[mitin]

Hi @CurlyDoodle I have seen salons do this regularly, they have Sr Stylists or barbers sometimes that will have a higher price like 10% more, partly it is to accommodate new stylists and also its because they have the experience. You could do something similar like a Sr Groomer pricing