BC Canada appointment times wrong after November 1

[devonshae]

Because of British Columbia no longer changing time from daylight savings back to standard time in November my appointments are all an hour later than they should be starting November 1st. I really need this resolved asap but when I asked support they just said they were working on it.

i’m not sure what to do in the mean time with clients starting to book that far in advance

[Petrichortofino]

Hi there, B.C. business over here with up to date app, the issue is still not resolved for me. Current date is September 30. 

[HQ82]

I thought this was resolved, then today a client received a text with the correct time but the email that came through was with the incorrect one. Also, there is no timezone labeled Vancouver. There is only one labeled Pacific time zone that could be correct. Please advise.

[Jinaxxii]

ya the time/hour looks all good after I changed the time zone to Alberta (Im in calgary) but when I book an appt, it says CST instead of MST on their confirmation email and text

[Staceyhart]

It should be MDT, not MST. Let’s keep the information correct so they can fix the problem. 

[Jinaxxii]

oops sorry my bad ya it should be MDT. Do you see CST for the confirmation email and text as well?

[Jinaxxii]

actually, this is what I found so it should be MST for November which it does show up like that on my end but my clients text confirmation says CST

Calgary is currently on MDT (Mountain Daylight Time, UTC-6), but will switch to year-round Alberta Time (ABT, UTC-6) in November 2026, effectively staying on MDT permanently and ending the switch to MST.

 

Time Zone Details

• Spring and Summer: MDT (UTC-6), which is used right now.
  • Fall and Winter (Historically): MST (UTC-7).
    • Upcoming Change: Starting November 1, 2026, Alberta stops turning clocks back, remaining on UTC-6 year-round.

[Staceyhart]

Yes, UTC-6 MDT. My confirmations still say CST. 

[Kat13K]

I am having all the same issues, I’ve had to shut online booking off. Manually confirming all appointments after Nov 1st. I’m having my clients write down there appointments from that date forward just in case. The app isn’t working and the emails are also not working correctly. But my machine does work with the correct time. So I’ve been booking with that only. Hopefully this is fixed soon. 

[AngelaR]

The appointments are showing differently between the ap (andriod & apple) the desktop, the POS and google calendar. Repeating appointments are moving some an hour ahead, some an hour behind, and some are duplicating. When customers are canceling their appointments some are still showing up. We book usually 6-8 weeks out. I cannot be adjusting a time zone starting November 1st when we are already well into booking that month. And then going into Christmas?! I need to ensure no one is being double booked and that my staff are on site for the proper times, not an hour early or late. I have confirmed all the time zones are set correctly, all of the versions are now at 7.26, so another one past the push, when is this actually going to be fixed? This service is not cheap and now it is failing. 

[Petrichortofino]

Also having the same issue!!