BC Canada appointment times wrong after November 1

[devonshae]

Because of British Columbia no longer changing time from daylight savings back to standard time in November my appointments are all an hour later than they should be starting November 1st. I really need this resolved asap but when I asked support they just said they were working on it.

i’m not sure what to do in the mean time with clients starting to book that far in advance

[Staceyhart]

Having the same issue

[riichleev]

I have reached out to them, and this was the response I got back... "Let me kindly inform you that we already got an update for your situation with the time zone, we checked this directly with the advanced support team and they tol me that Alberta's new law ending daylight saving time changes is affecting your appointments times from November until March that is the reason why it is changing, so they are suggesting you wait because you will be able to change those times until November once the daylight saving time starts." I've asked them to escalate this further, because it's actively affecting my bookings and I cannot wait until November for this to resolve. 

When I book an appointment for 10 AM, the reminder text sent to my client says 9 AM. I also just tested online booking - when a client books for 12 PM through the booking link, it shows up on my calendar as 1 PM. I really hope they get this resolved soon.🤞

[devonshae]

Yeah they don’t seem to understand how much this is affecting us. I changed my business time zone and phone time zone to yukon mountain time. And made sure clients can’t choose their own time zone when booking. That seems to have fixed my issue but very annoying to have to do