Automatic Discount not showing up on my square online booking site

Hello, I created a $5 discount for my Online Guided Meditation Sessions which, at the moment, have 10 variations. While creating it, the is an option to have it work through the POS/Virtual Reg/Etc and the a separate one to have it work through Square Online. I clicked them both. I went to my booking site to see if it worked and a Discount Line does not appear anywhere and it was going to charge me FULL PRICE. Now, when I went into my mobile square appointments and manually scheduled the appointment, the Discount Line appeared and automatically applied the $5 discount. I need my customers to be able to book their own appointments and receive the $5 discount directly from the online appointment site. Am I missing a step somewhere to get this to happen? I am an ONLINE services provider. My customers should be able to receive discounts when booking and paying for their services. Is there anyone who can help me resolve this issue?

Tricia Hachick
753 Views
Message 1 of 2
Report
1 REPLY 1
Alumni

Hey there, @AWitchAwakens - 

 

Something to note when you look at the settings of the discount. 

Screenshot 2025-06-30 at 3.57.30 PM.png

I know this isn't ideal, but if you click the Learn More when you're in the Edit Discount page, you'll be take to a Support Article that has you set up a vanity code coupon. This will allow that automatic discount to come up whenever your customers are booking online. 

Give this a try, please let me know if this doesn't work or you were looking for something else. I am happy to circle back with you! 

Kassi
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
717 Views
Message 2 of 2
Report