Appointment accepted text

Hi there,

 

is there a way to stop customers receiving the 'your appointment has been accepted' text and just get the 24hr prior reminder text?

I'm using the free version.

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Square Community Moderator

Hello @NicandCo, I see this is your first post. Thanks for joining. It is always great to welcome a new member to the community! 😊

 

At the moment, there is not a way to completely stop customers from receiving the “appointment accepted” text. If you have “Business must accept or decline all appointment requests turned on. You can go to your calendar, open the appointment, and click "Accept." Once you do that, a window will show up and you can opt out SMS notifications.

 

Screenshot 2025-09-30 at 4.34.27 PM (1).png

 

 

Let me know if you have any additional questions or concerns. I am here for you!

 

 

 

 

 

MayaP
Square Community Moderator
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