Since the last update, we've been experiencing a major issue with service variations. When customers book online, the appointment only shows the main service name and not the specific variation they selected.
For example, we're not a restaurant, but to illustrate the problem: if a customer orders a Margherita pizza or a Pepperoni pizza, the system only shows "Pizza" instead of the actual variation that was booked. The same thing is happening with our services.
What's even more confusing is that the variation still appears correctly on an iPhone, but it does not appear on Android devices or on the Square POS system itself. We rely on the Square POS to manage appointments, so this creates serious operational problems.
I contacted customer support and was told that this is the intended behavior going forward. If that's true, it's a huge step backward. It makes no sense to remove an essential feature from Square's own POS system while leaving it available on Apple devices.
We can't operate like this. Customers arrive expecting the service they selected, and we have no way of seeing which variation they booked. It makes us look unprepared and unprofessional.
We've already tried updating the app, resetting the system, and troubleshooting everything we could, but nothing has fixed the issue.
Can someone please confirm whether this is a bug or an intentional change? If it's a bug, is there a fix or an estimated timeline for a resolution? I don't believe my support request was fully understood or investigated, because this issue has a major impact on our daily operations.
