square terminal connected to pos

[bbutler222]

I received an email stating that I could connect my square terminal to my pos. So I followed the instructions and the terminal was connected however my square terminal is sitting on a blank screen and it says "ready to take a payment". I've tried restarting both the terminal and pos and have even tried putting a credit card in the terminal. There is no way to get past this screen. I've emailed and have now left a call back. I seriously need my terminal, it's been several days and I can't get an answer. Can anyone help me out?

[Helen]

Hi @bbutler222, I'm really sorry for the frustration. I've escalated this to our Beta team and they will send you a private message here in the Seller Community soon to help you troubleshoot.

To read a private message in the Seller Community: Sign in > click your profile name in the top right > click Messages.

[bbutler222]

Thank you Helen! The issue has been resolved.

[Helen]

Glad to hear it!