square charged my customer twice and won’t refund

square charged my customer twice and keeps getting money from their account, what do i do

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Alumni

Hi @onetouch443,

 

Thanks for getting in touch, and welcome to our Seller Community 👋
 

We're not able to look into your transactions via this public forum, you can view all successful sales by tapping on the transactions tab in your app to see if it was captured twice. If you only see one transaction here, it's possible that the transaction failed and there's a pending charge on your customer's statement. You can learn more about why a transaction might fail here.  

 

Please let us know if you have any further questions, we're happy to help. 

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