"Deposits Suspended"

[Shawnee1988]

Why is my account "deposits suspended", and requesting information about my business that I cannot provide? I'm a sole proprietary day care, and I limit my case load below the threshold requiring State certification. 

I set up my square account and attempted the first transaction with a child's parent. The amount was taken from their card but has not appeared in my "balance".

Help...

[Ria]

Hi @Shawnee1988 - Welcome to The Seller Community, it's always nice to see a new face 😊

Looks like what you may be experiencing may need to be investigated further by our Account Services team.

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account. 

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨