Is anyone else having issues with their egift card link not working?

[EricaM28]

Hello all,

It was brought to my attention on Monday that me link to purchase an Egift card was not working. I quickly contacted square about it and now I'm jumping through hoops with customer service about getting it fix. At this point I am **bleep**ed and not getting a clear answer on if or when it will be fixed. If anyone else has had a similar issues can you please tell me how long it took to get it fixed!

Thank you,

Erica

[Ellie_]

Hi there @EricaM28,

We are sorry to hear this! Thank you for bringing it to our attention. Are you able to send your website or the link to your gift card and explain a little more about what is happening? 

[EricaM28]

Ellie,

This is the link to purchase an egift card. When you open the link it says page not found.

https://squareup.com/gift/CJP95SD47RCCT/order

[JJ_]

Hello, @EricaM28 I have moved this post to a private board to be able to discuss the status of your account.

At this time, as you are aware, your account is under review by our Compliance team. I can see that you have already responded to the information request. The turnaround time is 1-2 business days so if you haven't heard from the team tomorrow, please reach out to us here.

[EricaM28]

Hello JJ_,

It has now been a week and I haven't heard from anyone since Wednesday last week. I'm going to call customer service here soon. I am extremely frustrated at this point. I really hope someone can help me today. 

Erica

[EricaM28]

Hello,

I haven't heard from anyone in a few days. I reported this issue on Monday and haven't gotten anywhere. Can anyone give me an update?

Thank you