It sounds like you began using a new phone number before disabling 2-step verification.
If you do this, your account is still linked to your old phone number for verification purposes, so our team will need to reach out directly in order to verify your identity and disable 2-step verification on your behalf in order for you to log in without verification through your device. I've gone ahead and escalated a case for you so that a member of our team can give you a hand here, @redhot75.
Valentina
Community Moderator, Square
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