Hey @davidb2,
Hmm, that does sound a bit off. Due to The Seller Community's public nature, we cannot access specific account details through The Community. For assistance with your account, Feel free to send a message using this contact form here squ.re/contactsqsupport . Our support team will be happy to assist in resolving the matter on your account.
As always, feel free to stop by The Community with questions, concerns, and even feature requests. We are more than happy to assist.
