Hi @Shabazz. I usually bypass posts like yours because my answers aren’t usually good enough for the OP, I’ve learned from sad experience. But I’ll give it a shot since you seem like you really want to know what is going on, and you aren’t just complaining to complain, I don’t think.
I can only assume from what is written above that you must have kept paying for a certain Square subscription for more than 3 months before you realized that you were being charged for something you meant to cancel but didn’t. If that is the case, (and like I said, I’m just guessing here so don’t get upset with me.) then Square like all subscription-offering services does have limits on how long ago they’ll allow refunds to be requested for. This is a common and accepted business practice, and Square is not alone here. They are assuming that all of us reconcile our accounts on a regular basis (at least monthly) to stay on top of these things.
Now, if you are saying that you did cancel a subscription, that you have proof for that cancellation, and that it wasn’t done as you requested and can prove, then you might have a case here.
Also it’s good to keep in mind a third scenario here. Let’s say that you did a trial subscription and forgot to cancel it before the end of the trail period. Again, in this case this IS something that you “asked for” (to use your words) and the fact that you forgot to cancel, and let it keep charging you for more than three months, is honestly not on Square.
But, again, there is not enough information above for me to know which scenario might apply to you.
I’m sure that “Danese” replied as instructed. More than likely they discussed your case with a higher up at Square. No, Danese is not the boss of Square, but Square is their boss, Square has instructed Danese how to handle these issues, and they seem to have done so according to the policies that I have read about Square subscriptions.
Ultimatly, everything I have said here is based on guess because you did not post enough information to know what is really going on. If you want to clarify the scenario we might be able to help you narrow it down. But hopefully what I’ve said clarified what seems to be going on.
Regards,
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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