Why can't my verification be identified for an account transfer from my mom?

[AS22]

hello, I just turned 18 and I am trying to transfer over my business square account from under my moms name to my name since I'm legally old enough now. when we go through with the transfer and I click to verify my information. they say that they can't verify me, even though all my information is correct and I've retried 6 times this week. I have my EIN number on that account so taxes is paid through me I would hope. this is super stressful, I really don't want to mess up my moms taxes. I talked to square support and they didn't have a clue in the world about what they were doing or about this situation. 

[MayaP]

Hey @AS22,

Thanks for reaching out. I understand this is frustrating and want to help in any way I can.

Unfortunately, we’re not able to see the specific information you provided or what could not be verified. I recommend double-checking that you meet all the eligibility requirements outlined here. 

If the issue continues, you may need to start a new Square account.

I hope this helps. Let me know if there's anything else I can do to support you.