Why can I not login in on my desk top but can on my tablet????

[4Jayne]

I can log in on the app through my ipad

however I can not on my desk top, even the user name is declared incorrect ....... am not suspended as my account should up to date the payments are

thanks 

[_Violet]

Hi @4Jayne - I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

I'm sorry to hear that you're having some trouble logging into your Square Dashboard 😔 Since you mentioned that the error message is indicating incorrect information, I suggest that you get in touch with our Support Team.

The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real time. If you haven't already, please reach out directly by logging into your Square account and heading here.