Why am I all of a sudden not able to TRANSFER my processed money ?

[NailDiva]

Hello I’ve used square over 10 years . Since Fri I’m unable to do a transfer of my processed C.C ? When I called Fri the guy couldn’t fiquire it out . Now SQUARE is still not taking calls ? 

[ryanwanner]

Hello @NailDiva !

Are you talking an instant transfer from your account or the usual daily transfer?

If it's an instant transfer issue, were you issued a new debit card for that account? If not, there's a possibility that something glitched on your last transfer which would cause Square to stop using that card for any transfers. Your best bet is to unlink that card and reenter the card info. That should stop the errors.

If you're talking about the usual daily transfer, that's a little more tough to troubleshoot in a public forum. You'll need to call in to have the techs do a deep dive. As with every corporate call center out there nowadays, there will be good and bad techs. Keep calling in until you get to one that understands your issue.

Your best bet for contacting is to use the contact us page on the website. When you log into your account on this page, you'll see all the available ways to contact support.

[RobynR]

Hey @NailDiva, in addition to what @ryanwanner said above. 

Given the public nature of The Seller Community, we cannot access specific account details through this platform. For help with your account, please use this contact form. Our support team will be glad to assist you. 

As always, feel free to visit The Community with any questions, concerns, or feature requests. We are more than happy to help.