Why Can Customers Remove Credit Card

[blacklisttatto]

So I have had it happen too many  times that when I have a client book an appointment (we have no show protection on) to where they can remove the credit card and not give us a chance to charge them for the no show. Why is this option available to customers to do. It is not fair to us vendors when people unlink the card and then no show, leaving us the seller screwed. It is very similar to the dispute process in my opinion. Which I have been screwed on several times even when submitting contracts sign by customers stating no refund etc. But I know that is a discussion for a different time. 

[Valentina]

Hi there @blacklisttatto, and sorry to hear about the troubles with No-Show Protection - let's see if we can get to the bottom of this.
 

Can you please check to make sure you have selected Fee for each service within the Cancellation Fee settings section?
 

You'll also want to confirm that you assigned a cancellation fee to the particular service being booked.
If you haven't done this step yet, there will not be a fee to charge.

You can check on this by heading to your Service Library > select a service to edit > scroll to Price and Duration section: