Verify the identity

[Ivynails]

Dear I had tried a lot of thing to verify the identity but unsuccessful, i got the credit report of Equifax with everything is the same which I was submitted to square but i am still cannot verify the identity. How can i do next? 

[Seamus]

Hey @Ivynails,

Thanks for getting in touch and sorry to hear you're having trouble signing up.

For more help on ID verification issues, you'll need to get in touch with our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.

You can also find some general troubleshooting for this here - I recommend reading through this article for more on how the ID verification process works and why it can fail.

[Ladyasta]

Hi, I am struggling as the dashboard is telling me to verify my account. I have been trying to upload my passport and drivers licence in jpeg file and it keeps saying no file chosen ????? What am I doing wrong ? @Help 

[Arie]

I've merged your post to a thread where someone had the same question, @Ladyasta. Please reach out to our support team on 1800 760 137 if you're still having trouble with this step. Our team is available from 9am-5pm AEDT.