Undelivered Invoices

[Just4Fun68]

I have tried sending an invoice via email and text but each time I get notification that the invoice was not delivered. 

How can I fix this?

[Laurie_ · Accepted solution]

Hi @Just4Fun68, welcome to the Square Community! 👋

Sorry to hear you're experiencing this issue! Could you please share the exact error message you're seeing?

For troubleshooting, have you tried sending the invoice to your own email address to see if the issue persists?

We’ve also put together some troubleshooting steps in our online guide, with one key suggestion being to duplicate the invoice and try sending it again.

Could you give these steps a try and let me know if the issue continues?

[Just4Fun68]

Hello Laurie 

the error message has been resolved however last Saturday I was at a market and although the transactions went through and I received the tick ✅ at the end of the day I had no transaction history or funds transferred into my account. 

I spent a day working for nothing and I can’t speak to anyone about this. 

[Laurie_]

Hi @Just4Fun68 — apologies for the delay in getting back to you!

I can see that you were in touch with our Support Team via email regarding the recent issues you experienced while processing payments.

For security reasons, we're unable to discuss account-specific details here on the Community platform. However, if you feel the issue hasn’t been fully resolved or you didn’t receive the information you needed, please tag me in your reply, I’m happy to help ensure you’re able to connect directly with our phone Support Team.

In the meantime, if you’d like to follow up, you can reach our team by calling 1800 760 137 (Mon–Fri, 9 AM–5 PM Melbourne time).

[Just4Fun68]

@Laurie_ 

Thank you for your reply. 

I was advised to contact the people who were my customers and ask them to please send me the payments. ???

How is this possible?

No, the information is not helpful and ridiculously unachievable. 

Please contact me