I have been going through this for 2 years. I have a customer ID, verified all of my business information and was approved for CBD Beta. But for some reason it won’t allow me to try to verify my Identity. I understand the system denying me for a typo or incorrect information but it won’t even allow me to try again.
These forums are public, so to protect your privacy, we’ve moved your post to a private board.
I've gone ahead and escalated a case directly to the team that handles these situations, so someone can take a look.
Thank you for your patience.
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