Unable to Verify transaction

[Debra2020]

Square will not transfer a payment made early October to me account because the program says it requires verification via an invoice for an amount transacted in February this year. The app will not upload the invoice jpeg. I have sent the invoice by email. I still cannot access the funds. This problem has taken almost a month of communication without any resolution. Please resolve this.

[Seamus]

Hi @Debra2020,

Have you been in touch with support to check that everything has been submitted? If you're having trouble uploading files support are again the team to contact to help resolve this issue.

You can call our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.