Transfer unavailable

[Doub42]

I have only just started out. Been able to take payment and transfer straight away until now where it says transfer unavailable, try again later. No notifications so unsure what it could be 

[kacey_k]

This usually happens when Square is doing an automatic security or identity review on a new account, or the payment is still pending/being verified. It can also be caused by an unusually large payment, missing account verification details, or a temporary bank connection issue. Most of the time it resolves within 24–48 hours once the transaction fully settles or Square finishes their review. I recommend checking your Square dashboard for any verification requests or messages just in case.

[Doub42]

Good morning,

I had this issue a while ago but seemed to fix itself. Now when I try and transfer funds to my bank account on Android phone app it says transfer currently unavailable. I have tried desktop and still nothing so unsure what the issue is. I'm within my limit and no notifications received. 

[_Violet · Accepted solution]

Hi @Doub42, Square Community Moderator Violet here. I noticed you posted about this topic a few weeks ago, so I've merged your posts into a single thread. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future. 

As for your question, it sounds like your account is under a protective hold, so our team can conduct a review to verify it is secure, as @kacey_k mentioned. You will receive an email when transfers are on hold to provide details regarding the status of your account. We recommend checking your email for further instructions.

If you've already submitted all the requested information, our team should get back to you with an update within 2 business days. Unfortunately, we're unable to expedite this process.

I hope this information is helpful!