Hey @BenjaminM. Quick question. Is this invoice by any chance tied to Square Subscriptions? I ask because there is an ongoing disruption involving Square Subscriptions and Invoicing that is causing major delays. Here’s a link to that. If not, then a couple of other questions:
- Look at the payment transaction receipt. How did the customer choose to pay?
- How did you create this invoice — through the invoices app or through the Square online dashboard?
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
