Square seems to update and add features and flips them on by default and several in particular have caused us grief, one in particular is changes to Square assistant
my family runs a business and they are fairly old school, It was an uphill battle to get square to make payment processing easier and for appointments but what sold them was the ability to send automated texts for appointments, which early on worked as well as expected. All we wanted was a text to go out to say your appointment was on this day and this time, done and done.
The first issue came when square decided to turn on and notify our customers that they could modify thier appointments through text, we still use paper and pencil appointment book and do all additions and changes over the phone, so this caused a MASSIVE issue where customers were just changing around appointments, showing up out of the blue for the appointment they made themselves which we were unaware of and was just a huge headache, the owner was going to outright get rid of Square over this but I managed to find the option to turn it off (Which should NOT have been turned on by default!)
Now we got to the current issue, now the square assistant is telling people to "Chat with our automated assistant" I dont want them to talk to the bot, I just want it to tell people when thier appointment is! I only sign into my square dashboard occasionally (usually once a week) and now Im getting flooded with messages from clients trying to change/cancel appointments through the bot! Why??? why not give us the option to add a custom response that says "Please call us if you wish to change or cancel your appointment"???? I DONT WANT TO TALK TO CUSTOMERS THROUGH SQUARE MESSAGING!
Im this close to agreeing with the owner to just toss square into the bin and find someone else, If these settings were optional, fine, but square needs to stop imposing itself on my business and adding settings then turning them on and causing all this mayhem
