Suspended accounts

[Ferniesilva]

My account was suspended due to supposed fraudulent activity.  So the customer disputed the transaction and after two months the clients 

Bank ruled dispute in my favor.  But square still has a hold on my funds. Does anyone know how to make them release funds since it's obvious that it wasn't fraud since bank ruled in my favor?

[Breffni · Accepted solution]

Hi @Ferniesilva, thanks for your post. 

When the card issuer notifies us of your dispute, we place a hold on the disputed funds by either withholding the funds from your Square balance or initiating a debit to your linked bank account.

• If the initial withholding or debit was successful, the funds will be released as a credit to your bank account three to five business days after the case is resolved.
• If the initial attempt to debit your bank account was unsuccessful and/or your Square balance was used to cover the dispute, the deferred funds will be released back to your Square balance. You can then transfer or spend your Square balance as normal.

We don't have access to account-specific information here in the Community so for more information on your case, please contact our support team directly.