Still waiting for the payment to show up in my balance

[LandLMechanical]

I took a cc payment on May 10th and it still hasn't showed up in my balance. I called the customer today May 22nd and he said his cc was charged. He also sent me a screenshot of it. Where is the money?

[LandLMechanical]

I've also emailed support 3 times with no reply. 

[Kassi_]

Hey there, @LandLMechanical - 

For something like a missing payment you will need to reach out to our CS Team directly. One of our CS advocates will be able to provide you direct support there. 

Please let me know if you have any other questions. 

[LandLMechanical]

I've emailed cs 3 times already and no response. Is there a live person I can talk to?