Square unlawfully holding a deposit

[Db1279]

I sold gift certificates to a clients father. He buys around $750 I gift cards every year for my client and his wife. He called me yesterday to do it again. I sent him the link to my square gift certificates and he bought $760. on a cc. I received a message from square saying they detected fraudulent activity. Most of my sales through the year are under $500. But this one client every year. I called customer service to verify the transaction.They we're not only unhelpful but extremely rude about it. They sent me a form to fill out( which I did. ) They are say they need more info such as a invoice. I don't have a invoice because this was done through my square app. I sent them a copy of the transaction but I don't have anything else. My client can't print out his gift certificates ( which he wanted to give them last night)

Anyone know how to deal with this problem?

[Disappointedwsq]

They have unlawfully held my money too! I it released so upset with them

[_Violet]

Hi @Disappointedwsq  - Thanks for reaching out to us here on the Square Seller Community to bring this to our attention.

It sounds like your account may currently have a protective hold so that our team can conduct an account review and verify it is secure. The Account Services team reaches out by email when transfers are on hold and can also provide you with further information on the status of your account. We recommend checking your email inbox for a message from our Account Services team.