Square transaction suspended

[Hairbysabs]

Hi, I’m reaching out regarding an urgent issue with my Square account. I recently worked a fashion week event, servicing multiple clients and conducting one-on-one training sessions. Payments were made through Square, but the funds are still pending, and my account has been disabled.

I’ve already submitted all required documentation (bank statements, ID, etc.), but my account was disabled before I could resolve any concerns. I currently have a significant amount of money in my account that I need to transfer to my bank.

I’m requesting immediate assistance with this issue and would appreciate it if a live support agent or anyone in community could contact me as soon as possible, with guidance !

[Hairbysabs]

Hi, I’m reaching out regarding an urgent issue with my Square account. I recently worked a fashion week event, servicing multiple clients and conducting one-on-one training sessions. Payments were made through Square, but the funds are still pending, and my account has been disabled.

I’ve already submitted all required documentation (bank statements, ID, etc.), but my account was disabled before I could resolve any concerns. I currently have a significant amount of money in my account that I need to transfer to my bank.

I’m requesting immediate assistance with this issue and would appreciate it if a live support agent could contact me as soon as possible, ideally by Monday or sooner. Thank you!

[schaefferjosh]

Hi @Hairbysabs,  I would open a case with support directly if you haven't already. If it prompted you for documentation (you state has been given) it may take a few days for them to manually look over the information. Square support is Monday through Friday 6-6 PST, with Monday being a fed holiday, you may need to wait until Tuesday. Hopefully, someone else has better information but that's what I can give at this moment. 

https://squareup.com/us/en/sales/support 

[RobynR · Accepted solution]

Hey @Hairbysabs,

Thank you for reaching out to the Community.

Due to the public nature of The Seller Community, we are unable to access specific account details or provide account-related support here. 

I recommend checking your email for communication from our Account Services team. They typically send an email outlining all necessary steps, required documentation, and any updates related to your account. Be sure to check your spam or junk folder if you don't see it in your inbox.

If you still have questions or are unable to find an email, please use this contact form. Our support team will be happy to help resolve the matter.

At this time, we don’t have additional information available.

As always, feel free to stop by the Community for general questions, concerns, or feature requests. We’re here to help however we can!