@Jackietang62 This is standard procedure for all companies like Square. Shopify and others do the same thing, as I’ve learned from my colleagues who use other platforms. Here’s the short version. For SOME REASON, Square has flagged your account as an account of concern. It could be because a bank or other financial institution contacted them. It could be because a customer or even VISA/Mastercard/Amex contacted them. It could be because they see suspicious transactions or activity. It could be a complete and total mistake, but still require investigation. All of this is regulated by strict banking and federal laws and regulations. Sometimes they can’t tell you what is going on, just that they are investigating and will get back to you when that is done.
I wish I, or anyone here, could help you. But I am pretty sure it is not anything nefarious on Square’s part. For some reason, they are concerned and they will let you know once they have determined if they find a problem or not. That doesn’t help you. For now, I’d take the hint and not process any more transactions. That would not be a smart thing to do.
Eventually, someone will reach out to you and let you know what they know.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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