@MuddHill In my 10+ years with Square, I've never had an issue that was not able to be resolved. I've found that being nice to the support person who answers the phone goes a long way. Also having all of my facts in order and being able to clearly state them helps a lot.
Back in my college days I used to man a customer service line. I can't tell you how many people demeaned and berated me and I speak perfect English (better than most of my willfully uneducated countrymen, for sure). I'd pick up the phone and immediately get put on the defensive before I could even learn the problem. Trust me when I say that I didn't stay in customer service long, mostly because of posts like yours -- you know, the unhelpful, sanctimonious posts.
Honestly, I think you should cancel your account and take your chances elsewhere. From the tone of your post -- and the thinly veiled dog whistle contained in it -- I'm pretty sure you'll be looking for another company again soon. That's just how these things go.
Good luck with your move to another company.
(There's no need to respond to my post. I'm unsubscribing from this thread immediately so I won't see your replies. Mostly because I just can't take time as a small business owner worrying about such pettiness.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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