Square Terminal Rejection Refund

[VividLumen233]

We have customer paid with debit card by square terminal however when we try to issue refund, and customer taped on square terminal, it reject refund. Do any one has same problem or solution ? 

[JJ_]

These forums are public, so to protect your privacy, we’ve moved your post to a private board.
 

Could you share more details about this transaction? I would like to look into it for you.