Square Funds Available Troubleshooting

[BRYANB602]

The title of this thread has been edited by a Square Moderator from the original: Square took my money

Hello.  I started a business a couple years ago.  Started using square and made my first sale with it.   They took my money.  It went in and did not show back up.   User beware.    

[Minion · Accepted solution]

Hi @BRYANB602 

Welcome to the community.  Just to clarify, you started a new business a couple of years ago, and you just recently made your first sale?  Have you tried calling into customer support?  This might not be a "user beware" situation but more so a "user verification" issue to protect all parties involved.  I would start by reaching out to support first since we are a public forum and unable to dive into account specifics such as banking. 

[Sammie_C]

Hi @BRYANB602 , thank you for your post and I wanted to welcome you to the Square Community too.

As @Minion said, this does sound like it could be an issue with verification, as Square would not just keep your funds with no communication on what was occurring. Please feel free to speak with our Support Team by phone at 855-700-6000 between 6am-6pm Pacific Time Monday-Friday. You are welcome to reach out via our Social Media platforms, such as Instagram, Facebook, or X, as well.

Please keep us posted on what is occurring. If you have any other questions please let me know.