Setup problem

[DanteReyes]

Help!

I've recently setup our new online store with Ecwid & are using Square for taking 

payments. We setup our Square account (over a week ago) which was approved, and have successfully liked our bank account, however we have taken two credit card payments through the system (one was last Sunday) & they are not appearing in the Square account at all.

Very confused.

Any help anyone could offer would be hugely appreciated!

[Seamus]

Hi @DanteReyes,

Thank you for your message.

While we are not able to look into private account information over Facebook, please give our support team a call on 1800 760 137 - they'll be able to assist you further!

Lines are open Monday through Friday, 9am-5pm AEST. Thanks for understanding.