I am having the same issue as all the others. I added the Credit Card Convenience Fee tab to the service charges section of the dashboard but it is NOWHERE to be found on the POS. I have been on the phone with customer service for one hour last week. All she could come up with was to add it as a tax, which would automatically apply to ALL customers and I would have to remove the "added tax" for cash customers. I was not happy with that solution as I knew this was not the proper way to apply the surcharge. I called back yesterday, after 1 hr I was given the same resolution. When I advised that is not how it is supposed to be added, especially according to this thread that @isabelle started, she said she would call me back today. That call never came so for a 3rd time I called customer support and again 1 HR LATER, she still could not resolve the issue. I told her it's not just me, that for over 1 mth people on this thread have the exact same complaint. So, now I am once again waiting for a call back!!!! This has been the most frustrating process!!!
