MAJOR SECURITY FLAW

[jawsfree]

FYI. There is a major security flaw in the POS that uses the iPad with stand.

I had an employee process the credit card of a customer and when the employee spun the stand around so the customer could tip and sign the customer instead backed out of the transaction and changed payment type to cash and even printed a receipt.

My employee was confused when the cash drawer opened and said "That' Weird' then the customer replied "It's probably because I asked for a receipt". We very seldom have any customer request a receipt and during the confusion the customer left. 

I called and spoke to Square to see if there was an option to require a code to prevent the customer from backing out of the transaction and gaining access to dashboard. Sadly this is not an available feature. He offered to forward to the engineering department as a feature request.  It's not a feature it is A SECURITY FLAW which leaves your system open to theft, BEWARE!

[Donnie-M]

@jawsfree There is a security feature to prevent backing out of a sale in the point of sale app for just this situation.  You must have team permissions enabled (free) or use employee management.  When you go into the point of sale go to Settings ----> Security ----> Require passcode (when backing out of sale)  

I double checked this and it does require the code on the tip screen when you go to cancel the sale.  This is clearly a situation of a customer who has used square and took advantage of not using the passcode security.  I would also make sure to train your employees so they no to watch for this type of scam.  I have screenshots below to show you the settings.

  

[jawsfree]

Thanks for the info Donne-M. I will check it out this week to see if it works on my POS. I would have thought that the Square customer representative would have know that.

Jason

[VanKalkerFarms]

@jawsfree were you able to get this setup?