Sale Prices Persisting on Website After Full Removal

[carynhawkins]

I’ve run into a major issue with old sale prices continuing to show on my Square Online site, even though I’ve completely removed them from my item library.

Here’s what’s happening:

• I removed all sale prices via bulk edit, manually, and even through a clean CSV upload with the Sale Price column completely cleared

• I used Replace Item Library to fully overwrite the catalog

• I’ve re-published the site multiple times and tested in multiple browsers and incognito mode

• The item library shows zero sale prices, and the cart displays the correct price

• But on my Shop All page and individual item pages, sale prices (with strikethrough) are still showing, sometimes reverting to sale prices from several versions ago

I’ve tried the workaround of temporarily setting a fake sale price and removing it again, but that didn’t work either.

This is happening to nearly all 200+ items in my store. It feels like Square is pulling from an old cached version of sale price data and not letting go.

Has anyone successfully fixed this without rebuilding their entire catalog from scratch? My changes are otherwise being published to my website, so it's definitely not a delay on that end.

[snowygrey]

Same thing happening here.  Removed all sales prices yet everything is showing sales price on website.  When the item is added to the cart it is showing correct price.  This is making customers mad and making me deal with unhappy people.

I've tried looking at the website on several devices and already cleared the cache but they are still showing.  I need this fixed.

[_Violet]

Hello @carynhawkins and @snowygrey 👋 My name is Violet and I'm one of the Square Community Moderators.

I'm sorry to hear that you're both having trouble with your sales prices on your Square Online Stores 😞 We may need our Advanced Support eCom Team to do a manual SPI resync for your items.

Have either of you reached out to our Support Team already? Are you still experiencing any issues with your items as of today?

Please let me know, and I'll keep an eye out for your reply! 👀