Request History

[Goonjimbo]

I don't know if this is the proper place to ask but I can't find anything anywhere and customer service is "closed" I guess. 

But, I keep getting these requests where they ask me questions, like "upload invoice" "how do you know his payment method is his" stuff like that,  I guess trying to make sure I'm not receiving money from a stolen card and whatnot. Problem is, it's saying I've completed 100% of the questions but it's not under review like it should be when I complete them. And files have uploaded to questions I didn't put there. Basically, it's malfunctioned somehow and it's hard to describe, but I can't be the ONLY one with this problem so maybe someone knows what I'm talking about? I just know my money is suspended, and it's malfunctioned and I don't know what to do or how to fix it. I'd provide screenshots but I don't see a place to do that. Thanks. 😕 

[Goonjimbo]

Ok figured it out. The first screen shot is what I'm talking about. The second one is where my issue is. You see how there are... well 4 files now? I've only uploaded 1 but somehow more keep showing up. Even if I remove them, and re-upload the 1 I need. I've tried clearing then out and submitting it with none and reuoloading just the 1. I've tried that. But then clicking complete,  then reuploading the 1. I've tried using a different browser. 😕 no matter what I do they keep coming back and I'm not getting a notification saying "under review" and as you can see in the first screenshot it says it's 100% complete. It always turns green as soon as I submit and says "under review" and timestamps when I completed it. 

 

 

[_Violet]

Hi @Goonjimbo - Thanks for reaching out to us here on the Square Seller Community to bring this to our attention. Please note: These forums are public, so I've moved your post to a private board in order to provide you with more information.

It sounds like your account may currently have a protective hold so that our team can conduct an account review and verify it is secure. The Square Secure team reaches out by email when transfers are on hold and can also provide you with further information on the status of your account.

We recommend checking your email inbox for a message from our Account Services team. If you're having trouble finding this, you can search your inbox for "Message from Square Support" to narrow your search. Please reply directly to this email with the information you've provided here. That will put you in touch directly with the Square Secure Team and they can assist you with your documents.