I'm very sorry that you're experiencing this @Paul_in_Yorks, it is best to contact our Support team in this case as I am unable to share any account specific information in a public thread. The team will be able to look into the details of your refund, balance and verification.
In general, an account verification takes less than 6 days. A bank account verification takes up to 4 days. Other type of account verification takes up to 2 business days once you have submitted all the information. Please do not hesitate to give a call to our team when it's urgent.
Emma
Community Manager, Square
