Why would Square freeze my sales balance after changing banks with my password?

[SBuffalo]

I want to add that I called support twice and spoke with security.  I gave them all the information needed to ID myself and they simply said it would still be in review.  Why did they waste over two hours of my time just to tell me they are not releasing my funds?

Terrible service.

[Arie]

Hi @SBuffalo,

I understand your frustration with having your funds on hold temporarily. 

We periodically review accounts to ensure customer security. Transfers will not be available until we have completed this review (typically within two business days). Unless Square contacts you for additional information, no action is needed and your balance will be deposited into your account in 1-2 business days. Learn more about account security here.