What happens if I cancel my Payroll subscription? Can I reactivate it?

[Disgruntled2]

We changed our EIN number and Square screwed us hard.  The phone reps told me that they could reassociate our Square account with the new payroll account once the old one was closed.  That turned out to be NOT TRUE. So now we have to find a new solution that will allow us to do team member tracking, tips, etc. and run payroll.  I feel like a total idiot for continuing to use Square for our business at all.  We're actively exploring new options, and I'd like to see if there's any advice out there about which payment solution makes more sense.

[_Violet]

Hi @Disgruntled2  - Thanks for reaching out to us here on the Square Seller Community to bring this to our attention. Sorry to hear about your experience 😔

I reached out to the Payroll Support Team and this is what they let me know:

"When a Seller gets a new EIN, they will need a new account and cannot transfer prior Payroll history from the old EIN for tax purposes

When you update your business type, you will be provided with a brand new EIN. In this situation, you’ll need to create a new Square Payroll account to pay your employees. When your EIN is updated, tax caps will reset and W-2’s will need to be filed for your employees through both EINs. You can create a new account with this updated information by going to www.squareup.com/payroll and click on Get Started. You’ll want to make sure you are signed out of your current Square Dashboard before signing up.

You will still be able to use your current Square Point of Sale account for processing payments and your payroll history and reports will remain on your current Dashboard for your records.

When you’re ready to close your current Square Payroll account, you may do so at any time. Please head to the Payroll Settings tab, scroll to the bottom of the page and click Close Payroll Account."

You can read more about updating your EIN with Square Payroll in our Support Center.

I hope this information is helpful but please do let me know if you have any additional questions.