Q&A with Head of Square Banking Product, Christina Riechers 🏦

[nvandalajao]

I haven't received any notifications but I can't seem to transfer any money out of my accounts and my square debit card keeps getting declined. After doing some research, it seems that my account is on hold. I didn't receive any notice at all though. Why is my account on hold and why are you holding my funds? I have a pretty sizable account balance on this and this needs to be resolved quickly. 

[_Violet]

Hi @nvandalajao - Thanks for reaching out to us here on the Square Seller Community.

Please note: These forums are public, so I've moved your post to a private board in order to provide you with more details. 

It sounds like your account may currently have a protective hold so that our team can conduct an account review and verify it is secure.

The Account Services team reaches out by email when transfers are on hold and can also provide you with further information on the status of your account - if you have any questions.
 
We recommend checking your email inbox for a message from our Account Services team. If you're having trouble finding this, you can search your inbox for "Message from Square Support" to narrow your search. 
 
In addition, please visit your Square Dashboard to complete the Square Secure Profile - which we use to gain more insight into your business. Completing this form is essential in expediting the account's review process so be sure to complete this in its entirety when you have the chance.