Q&A with Head of Square Banking Product, Christina Riechers 🏦

[BZMT2020]

What gives with taking my post down?  It’s a serious question!!!!  You are holding my funds from me.  So, why not have a human able to answer my questions when you randomly decide it’s time to freeze my funds?  My account wasn’t hacked.  I’ve been doing business as usual.. all I did was transfer MY MONEY into MY ACCOUNT and you froze it.  Now I can’t reach anyone and no one has contacted me.  

[_Violet]

Hi @BZMT2020 - Thanks for reaching out to us here on the Square Seller Community.

Please note: These forums are public, so I've moved your post to a private board in order to provide you with more details. 

It sounds like your account may currently have a protective hold so that our team can conduct an account review and verify it is secure.

The Account Services team reaches out by email when transfers are on hold and can also provide you with further information on the status of your account - if you have any questions.

We recommend checking your email inbox for a message from our Account Services team. If you're having trouble finding this, you can search your inbox for "Message from Square Support" to narrow your search. 

In addition, please visit your Square Dashboard to complete the Square Secure Profile - which we use to gain more insight into your business. Completing this form is essential in expediting the account's review process so be sure to complete this in its entirety when you have the chance.