Q&A with Head of Square Banking Product, Christina Riechers 🏦

[BZMT2020]

Why are my funds being held for no reason???  Why don’t you have a human available to talk to when something like this happens?  I don’t want my funds held, I need them and want MY MONEY!!!!

[BernadetteA]

Very sorry to hear about the trouble you're having with your account. These forums are public, so to protect your privacy, we need you to work directly with the support team. I've escalated your issue to the team for review, and they'll reach out to you at the email address associated with your account just as soon as they have any updates. Apologies again for the frustration, and thanks for your understanding.

[BZMT2020]

Nope.  No e mail, nothing.  No reply, no way to call.  I sent a e mail, nothing.  Doing something like banking without a person being able to reach another person (not a bot) is bad business.  You’re dealing with my money in a very delicate time.  Smarten up and put that into consideration! 

[Bruiz]

Nope they have never given me a email or answer as to why my account is on hold yet again in less than a week from last time. Zero communication! I have sent several emails asking why and nothing. This is not right and disrupting my flow of business going on 2 weeks now.