Anyone else experiencing issues with the debit card?

[nvandalajao]

I'm trying to use the card for business expenses and it keeps getting declined even though I have more than enough funds. It keeps saying "processing error, please try again in a few minutes, and if it continues, then please use another card" 

Anyone experience this before? 

[spnick]

my square account was compromised- it sounds like your account is on hold

[nvandalajao]

It seem's like my account got put on hold. I didn't get any notification though. I tried to transfer funds out of my account and I was unable to. It says to fill out a confirmation form but I don't see where I can find that. I haven't received any notice at all about any of this. What can we do?

[spnick]

you, I and many other user have experienced this- you will not get a message, it will be 2-3 days and your account will start working again

[nvandalajao]

So it will just automatically work out of nowhere? What the hell kind of system is that? No notification or reason why they did it in the first place? 

[spnick]

that has been my experience, its maddening @Christina 

[_Violet]

Hi @nvandalajao - Thanks for reaching out to us here on the Square Seller Community.

Please note: These forums are public, so I've moved your post to a private board in order to provide you with more details.

It sounds like your account may currently have a protective hold so that our team can conduct an account review and verify it is secure. The Account Services team reaches out by email when transfers are on hold and can also provide you with further information on the status of your account.

We recommend checking your email inbox for a message from our Account Services team. If you're having trouble finding this, you can search your inbox for "Message from Square Support" to narrow your search.

In addition, please visit your Square Dashboard to complete the Square Secure profile - which we use to gain more insight into your business. http://squareup.com/dashboard/business/square-secure

[nvandalajao]

Hi,

Thanks for your reply. I have checked my email and input “message from square support” on the search bar, and nothing appeared. I have not received anything whatsoever besides the emails that my card was declined because of a unidentified processing error. Other than those emails, I have not received any notice on my email inbox nor my dashboard notifications. This is frustrating because I was using my debit card as I usually have for the last year and now you decide to put my account on hold for no reason? And if there is, I should be notified. I am using your service and I am your customer. Why don’t you guys listen to your customers when we’re giving feedback. I’ve done my research and read my fair share of bad reviews but still kept using square because I believed it wouldn’t happen to me. I was wrong. This is unprofessional. This is not the way you run a business. No notifications and no notice to the customer. Very disappointing.